Refund Policy

1. Overview

We want you to be confident in your purchase. This policy explains when you may be entitled to a refund of credits you have purchased through Pak Soft Skill Certificate.

2. Eligibility

You may request a refund if any of the following apply:

• You were charged but credits were never added to your wallet within 72 hours of admin verification.
• A technical fault on our side prevented a successful certificate generation and the credit was deducted regardless.
• You were the victim of unauthorized access to your account, confirmed by our security team.

3. Non-refundable cases

• Credits already consumed for successful certificate generation.
• Refund requests submitted more than 14 days after the original purchase.
• Issues caused by changes to the Pak Soft Skills website outside our control.
• Violation of our Terms of Service, including fraudulent payment proof.

4. How to request a refund

Send an email to support@pakskills.example.com with the following details:

• Your registered account email.
• The payment ID or transaction reference number.
• A clear description of the issue and any supporting screenshots.

5. Processing time

Refund requests are reviewed within 5 business days. Approved refunds are returned to your original payment method within 7–10 business days. Some local payment providers may take longer; we will keep you informed throughout.

6. Contact

If you have any questions about this policy, contact us at support@pakskills.example.com.